Effective Date: October 2025
Welcome to Hridaya Calm.
By using our website (www.hridayacalm.in) or purchasing our products, you agree to the following Terms & Conditions. Please read them carefully before placing an order.
1. General Information
- This website is owned and operated by Hridaya Calm, a wellness brand based in Karnataka, India.
- The terms “we”, “our”, and “us” refer to Hridaya Calm; “you” or “user” refers to the customer or visitor.
- We reserve the right to update, modify, or replace any part of these Terms at any time by posting updates on this page.
2. Use of Website
- You must be at least 18 years old to use this website or place an order.
- You agree to use the site only for lawful purposes and in accordance with Indian law.
- You shall not copy, reproduce, sell, or exploit any portion of the website or its content without written permission from Hridaya Calm.
3. Products and Descriptions
- We make every effort to display our products (bath salts, affirmation cards, etc.) accurately, including colour, size, and description.
- However, colours and textures may slightly vary due to screen differences and the handmade nature of our products.
- All products are for external use only and should be stored in a cool, dry place.
4. Pricing and Payment
- All prices are listed in Indian Rupees (INR) and are inclusive of applicable taxes unless otherwise stated.
- We reserve the right to modify prices at any time without prior notice.
- Payments are processed securely through our payment partners (e.g., Razorpay, PayU, Stripe). We do not store your card or UPI details.
5. Shipping and Delivery
- Orders are processed within 2–3 business days after payment confirmation.
- Delivery typically takes 3–10 business days depending on your location.
- Please refer to our Shipping Policy for full details.
6. Returns and Refunds
- Due to the personal-care nature of our products, returns are accepted only for damaged, defective, or incorrect items.
- Customers must notify us within 48 hours of delivery with photos of the damaged parcel.
- Please refer to our Return & Refund Policy for the detailed process.
7. Intellectual Property
- All content on this website—including text, images, logos, and graphics—is the exclusive property of Hridaya Calm.
- Unauthorised use, reproduction, or distribution is strictly prohibited.
8. Limitation of Liability
- Hridaya Calm will not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website.
- Always perform a patch test before using bath salts or essential-oil-based products if you have sensitive skin or allergies.
- Our products are not intended to diagnose, treat, or cure any medical condition.
9. Governing Law
- These Terms are governed by and construed in accordance with the laws of India, with jurisdiction in Ballari, Karnataka.
10. Contact Information
For any questions regarding these Terms & Conditions, please contact:
📧 Email: hello@hridayacalm.in
🌐 Website: www.hridayacalm.in
📍 Ballari, Karnataka, India