Effective Date: October 2025
At Hridaya Calm, your privacy is very important to us.
This Privacy Policy describes how we collect, use, protect, and handle your personal information when you visit our website www.hridayacalm.in, purchase our products, or communicate with us.
1. Information We Collect
We may collect the following information when you use our website or place an order:
- Personal details: Name, email address, phone number, shipping/billing address.
- Payment information: Processed securely by our payment partners (e.g., Razorpay, PayU); we do not store your card or UPI details.
- Website usage data: Cookies, IP address, browser type, and pages visited—used to improve your browsing experience.
2. How We Use Your Information
We use your information to:
- Process and deliver your orders.
- Communicate order confirmations, shipping updates, or support messages.
- Improve our website, services, and product offerings.
- Send occasional brand or product updates (only if you’ve opted in).
3. Data Security
We follow reasonable security practices as required under Indian law to protect your data from unauthorised access, alteration, or disclosure.
All online payments are processed through secure, encrypted gateways.
4. Sharing of Information
We do not sell or rent your personal information.
We may share data only with:
- Trusted logistics partners (for delivery).
- Payment gateways (for order processing).
- Legal or regulatory authorities if required under Indian law.
5. Cookies
Our website uses cookies to enhance your experience.
You can choose to disable cookies through your browser settings, though some parts of the site may not function properly.
6. Third-Party Links
Our website may include links to Instagram or other third-party platforms.
We are not responsible for the privacy practices or content of those websites.
7. Your Rights
You can:
- Request to review or correct your personal data.
- Withdraw consent for marketing communications.
- Ask us to delete your information (where legally permitted).
To exercise these rights, contact us at hello@hridayacalm.in.
8. Children’s Privacy
Our products and website are intended for adults. We do not knowingly collect personal information from children below 18 years of age.
9. Updates to This Policy
We may update this policy periodically. The revised version will be posted on our website with an updated “Effective Date.”
10. Contact Us
If you have any questions or concerns regarding this Privacy Policy, please reach out to:
Hridaya Calm
Email: hello@hridayacalm.in
Website: www.hridayacalm.in
Location: Ballari, Karnataka, India